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TCEQ Toll-free Numbers

The TCEQ makes several 800, 888, 877, 866, and 855 phone numbers available for specific information and reporting lines.

 

Please note that calls cannot be transferred to other areas of the agency from these connections.

The TCEQ does not have a general toll-free number. The main switchboard can be contacted by dialing 512-239-1000.


Information Lines:

  • AirCheckTexas Drive a Clean Machine:
    800-913-3321
    Find out details on qualifying for a $3,500 voucher towards purchase of a new vehicle. The purpose is to remove older, more polluting vehicles from Texas roadways in certain counties.

 

  • Local Government Assistance:
    800-447-2827

    Hot line for local governments to obtain information, advice and confidential assistance from the TCEQ. Answered from 8 a.m. to noon and from 1 p.m. to 5 p.m. on business days.

 

  • Public Participation in the Permitting Process:
    800-687-4040

    One-stop calling for the general public to inquire about permitting activity within the TCEQ.

 

  • Small Business Assistance:
    800-447-2827

    Hot line for small businesses to obtain information, advice and confidential assistance from the TCEQ. Answered from 8 a.m. to noon and from 1 p.m. to 5 p.m. on business days.

 

  • Superfund Community Relations Line:
    800-633-9363

    Local citizens may call with questions and concerns regarding state and federal superfund sites in their area.

 

  • Television Recycling:
    855-TV-Recycle (887-3292)
    Texas residents can call this number to find opportunities to recycle their brand of television and to learn more about the Texas Recycles TVs program.

 

  • Texas Emissions Reduction Plan (TERP)Program:
    800-919-TERP (8377)
    Find out about grants available in selected counties to upgrade or replace heavy-duty vehicles and equipment to improve Texas air quality.

 

  • Toxicology Information Line:
    877-992-8370
    Get information about toxicology-related issues, including Texas Water Code 26.408 notices.

 

  • Vehicle Emissions Testing Hot Line:
    888-295-0141

    For information about vehicle emissions testing and the vehicle emissions registration denial program.

Reporting Lines:

 

  • Environmental Complaints Hot Line:
    888-777-3186
    Texas residents can use this line to report environmental complaints. Calls will be routed automatically to the closest TCEQ regional office. Callers after business hours may leave a recorded message.

 

  • Fraud Reporting Hot Line:
    877-901-0700

    For use by the public to report allegations of fraud, waste, or abuse related to TCEQ operations.

 

  • Laboratory Reporting Fax Line:
    800-252-0237

    Used by laboratories to report positive fecal coliform content in water samples.

 

  • Smoking Vehicle Reporting Line:
    800-453-7664

    For use by the public to report smoking vehicles.

 

  • Spill Reporting (24-Hour):
    800-832-8224

    Used to report spills, unpermitted discharges or releases to the environment, and SARA/EPCRA report notices. Supported by several Texas agencies, this line is answered 24 hours a day and serves as the TCEQ spill reporting line during the day and the State Emergency Response Commission (SERC) line at night.

 

  • Non-Spill Emergencies Hot Line:
    888-777-3186

    Texas residents can use this line to report environmental emergencies that are not spills. Calls are routed automatically to the closest TCEQ regional office. After business hours, callers may leave a recorded message or be forwarded to an after-hours pager or answering service.

 

  • Water/Wastewater Homeland Security Threat Hot Line:
    888-777-3186

    Water and wastewater systems are required to report acts that threaten the ability of their system to provide safe and adequate water and wastewater services. Calls are routed automatically to the closest TCEQ regional office. After business hours, callers may leave a recorded message or may be forwarded to an after-hours pager or answering service.

 

  • Stephenville Special Project Office:
    800-687-7078

    Specifically for the Stephenville, Texas area. Used to receive complaints concerning for example, dairy runoff and overflowing ponds. Mandated by the legislature.

 

  • Watermaster Water Usage Reporting Lines: Used by water rights holders to report in advance water pumping/usage in areas served by a watermaster.
    Concho Watermaster: 866-314-4894
    Rio Grande Watermaster: 800-609-1219
    South Texas Watermaster: 800-733-2733