Customer Satisfaction Survey

Have we provided the service you need?

1. Which customer type would you consider yourself?

Citizen
Owner or Employee of Regulated Company
Environmental Group Representative
Public/Elected Official
Industry/Association Representative
Neighborhood/Community Representative
Attorney/Consultant

Other (please describe):

2. What Texas County do you live in?

3. How did you find out about this survey?

A letter I received
An e-mail I received
A TCEQ publication
A TCEQ employee
Surfing the TCEQ website

Other (please describe):

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

Overall

4. How satisfied are you with the Texas Commission on Environmental Quality?

5
4
3
2
1
N/A

5. How satisfied are you that the TCEQ is attentive to customer complaints?

5
4
3
2
1
N/A

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

TCEQ Employees

6. How satisfied are you that staff identified themselves adequately?

5
4
3
2
1
N/A

7. How satisfied are you that the staff is sufficiently knowledgeable?

5
4
3
2
1
N/A

8. How satisfied are you that the staff is professional and courteous?

5
4
3
2
1
N/A

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

Telephone Calls

9. How satisfied are you with the handling of telephone calls you've placed to the TCEQ?

5
4
3
2
1
N/A

10. How satisfied are you with the length of time you wait to reach the right person on the phone?

5
4
3
2
1
N/A

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

Written Information or Documentation

11. How satisfied are you with the accuracy or helpfulness of the written information or documentation you received?

5
4
3
2
1
N/A

12. How satisfied are you with the ease of understanding the written information or documentation you received?

5
4
3
2
1
N/A

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

Website

13. How satisfied are you with the ease of finding information on our website?

5
4
3
2
1
N/A

14. How satisfied are you with the usefulness of information on our website?

5
4
3
2
1
N/A

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

Facilities

15. How satisfied are you with the appearance and location of our facilities?

5
4
3
2
1
N/A

16. How satisfied are you with the accessibility of our facilities?

5
4
3
2
1
N/A

For the following questions, your answers mean:

Very Satisfied				Very Dissatisfied		Not Applicable
5	4	3	2	1		N/A

If You Filed a Complaint

17. How satisfied are you with the way your complaint was handled?

5
4
3
2
1
N/A

18. How satisfied are you with the response you received regarding your complaint?

5
4
3
2
1
N/A

19. How satisfied are you with the timeliness of staff in handling your complaint?

5
4
3
2
1
N/A

Other

20. Do you have any other comments or concerns?

Contact Preferences

Contact Preference (Required) ■

TCEQ staff may contact me if they have any questions.
I need the TCEQ to contact me because I have further items to discuss.
Please do not contact me.

Name:

Phone Number:

E-mail:

Note: An e-mail address of a member of the public that is provided for the purpose of communicating electronically with a governmental body is confidential in most, but not all, cases. See more information. Also, individuals are entitled to request and review their personal information that the agency gathers on its forms. They may also have any errors in their information corrected. To review such information, contact us at 512-239-3282.