Consumer Confidence Reports

Community public water systems (PWS) send customers annual reports of drinking water quality called Consumer Confidence Reports (CCRs). Instructions for PWSs to develop their CCR. Templates of CCR for previous years.

	Consumer Confidence Report Update Update for the 2010 Consumer Confidence Report
	About Consumer Confidence Reports Community public water system (PWS) send customers annual reports of drinking water quality called Consumer Confidence Reports (CCRs). Instructions for PWSs to develop their CCR.

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Guidance for Completing and Distributing CCRs Guidance for completing and distributing annual consumer confidence reports, tailored to each size of public water system. In addition to general guidance, addresses how to deal with total organic carbon (TOC) and other specific issues.

Topics Under This Category:

	CCR Customer Service Guidelines for Community Water These suggestions are intended to help employees effectively answer questions from their customers.
	CCR Definitions Glossary of terms used in the CCR.
	CCR Rule Summary
	Guidance from the EPA on CCRs Collection of links to EPA Web pages that have useful information about preparing and interpreting consumer confidence reports.
	Guidance on CCRs from the EPA Direct link to the U.S. Environmental Protection Agency's main Web page on consumer confidence reports. Includes tips on preparing a CCR as well as information to help customers interpret a CCR.
	Required SWAP Language