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Distributing Your Consumer Confidence Report (CCR)

Instructions about how to deliver the CCR to your customers.

Effective January 2013 the TCEQ will be allowing water systems to electronically direct deliver their CCR to customers per EPA guidance. The EPA evaluated several electronic delivery methods to determine which forms meet existing CCR Rule requirements as a part of the CCR Rule Retrospective Review. This EPA interpretive memorandum SDWA – Consumer Confidence Report Rule Delivery Options, dated January 2013, clarifies the requirements of the CCR Rule associated with the delivery of the CCR. You can also find a copy of this memorandum on the EPA Website at: http://water.epa.gov/lawsregs/rulesregs/sdwa/ccr/regulations.cfm

Every community public water system (PWS) is required to create and distribute a CCR that includes information about drinking water. The CCR must be delivered to customers by July 1 of every year, 30 TAC §290.274(a). All of the CCR rules can be found at 30 Texas Administrative Code Chapter 290 Subchapter: H Consumer Confidence Reports.

If you are a community PWS that serves 500 or fewer persons you are required to:

  • Provide notice at least once per year by July 1 to your customers by mail, door-to-door delivery, or by posting in an appropriate location that the report is available upon request;
  • Make a good faith effort to reach consumers who do not receive water bills such as apartment complexes, businesses, community centers, schools, etc;
  • Make your CCR available upon request.

 

If you are a community PWS that serves over 500 people you are required to:

  • Directly deliver a copy of the CCR to each bill paying customer;
  • Make a good faith effort to reach consumers who do not receive water bills such as apartment complexes, businesses, community centers, schools, etc;
  • Make your CCR available upon request.

 

If you are a community PWS that serves 100,000 or more people, in addition to the requirements above, you are required to post the current years CCR to a publicly accessible site on the Internet.

 

How TCEQ Determines Your Population

The number of people your water system serves is established by the TCEQ Regional office. For CCR the numbers above are referring to the total number of people served by the water system, it is not referring to the number of meters, connections or accounts. In order for your system to qualify for a mailing waiver, your population must be listed as 500 people or fewer in Texas DWW, for the year the CCR covers. For more details please see citation §290.274(i) in Subchapter H:Consumer Confidence Reports. If you have questions about how the population was established contact the TCEQ Regional Office.

Certification of Consumer Confidence Report

Instructions and forms to ensure you receive credit for your CCR with the TCEQ.

If you have questions concerning the CCR, please email PWSCCR@tceq.texas.gov or call the Drinking Water Quality Team at 512/239-4691. When you contact the TCEQ please make sure that you reference the PWS Name and ID number.

Topics Under this Category

Beginners Guide to Consumer Confidence Report (CCR)
General steps to help you figure out what the CCR is and how to put one together for your community water system.
Instructions on How to Complete Your Consumer Confidence Report (CCR) Using the TCEQ CCR Generator
Instructions for you to prepare your CCR, due July 1 of every year.