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Distributing Your Consumer Confidence Report (CCR)

Guidance for distributing the annual CCR.

Every community public water system (PWS) is required to create and distribute a CCR that includes information about drinking water. The CCR must be delivered to customers by July 1 of every year, 30 TAC §290.274(a). All of the CCR rules can be found at 30 Texas Administrative Code, Chapter 290, Subchapter H - Consumer Confidence Reports.

  1. If you are a community PWS that serves over 500 people* you are required to:
  • Directly deliver a copy of the CCR to each bill paying customer;
  • Make a good faith effort to reach consumers who do not receive water bills, such as apartment complexes, businesses, community centers, schools, etc;
  • Make your CCR available upon request.
  • If you are community PWS that serves 500 people* or fewer you are required to:
    • Directly deliver a copy of the CCR to each bill paying customer OR provide notice at least once per year by July 1 to your customers by mail, door-to-door delivery, or by posting in an appropriate location that the report is available upon request;
    • Make a good faith effort to reach consumers who do not receive water bills such as apartment complexes, businesses, community centers, schools, etc;
    • Make your CCR available upon request
  • If you are a community PWS that serves 100,000 or more people*, in addition to the requirements in A above you are required to post the current year's CCR to a publicly accessible site on the Internet.
  • *The number of people served is established by the TCEQ Regional office. This is referring to the approximate number of people served by the water system, it is not referring to the number of meters, connections or accounts. In order for your system to qualify for a mailing waiver, your population must be listed as 500 people or fewer, for the year the CCR covers, in the TCEQ Drinking Water Watch database.

    Certificates of Delivery

    If you have questions about CCR requirements, please email or call the Drinking Water Quality Team at (512)239-4691. If you have questions about how the population was established contact the TCEQ Regional Office, these numbers can be found here. When you contact TCEQ please make sure that you reference the PWS Name and ID number.

    Topics Under this Category

    Consumer Confidence Report Covering 2013
    Information for the 2013 Consumer Confidence Report, which covers data from January 1, 2013 through December 31, 2013. CCR is due to customers by July 1, 2014.
    Distributing the Consumer Confidence Report
    Instructions for distributing a Consumer Confidence Report (CCR) for community public water systems.
    Instructions for Completing Your 2010 Consumer Confidence Report
    Instructions for community public water systems to follow in providing their CCR to customers.