How to Notify Customers of a Noncommunity PWS of an Acute Chemical Violation
These instructions apply to you if you own or operate a noncommunity public water system—for example, the water system at a camp, prison, school, or similar facility. To notify customers of a violation of the maximum contaminant level (MCL) for nitrite or nitrate, you must:
- Notify customers as soon as possible, but in no case later than 24 hours after we notify you of the MCL violation. [Title 30 Texas Administrative Code (30 TAC) Paragraph 290.122(b)(2)]
- Use the appropriate mandatory language [30 TAC Subsections 290.122(b)&(d)]:
- Issue the notice in at least one of these ways [30 TAC
- by hand delivery
- by continuously posting the notice in conspicuous places within the area served by the system until we tell you that you may take it down [30 TAC Subparagraph 290.122(b)(3)(B)]
- by hand delivery
- Within 10 days of when you issue this or any other notice
mentioned in these steps, send a copy of the actual notice and the
signed Certificate of
Delivery of Public Notice to Customers (form TCEQ-20208) to us
by mail at:
Drinking Water Quality Team Public Notice Coordinator MC-155
PO Box 13087
Austin TX 78711-3087
or by fax to 512/239-6050 [30 TAC Subsection 290.122(f)].
- If you hand-delivered the initial notice, then, for as long as the violation exists, hand-deliver a follow-up notice every three months. [30 TAC Paragraph 290.122(a)(3)(C)] After each follow-up notice, complete TCEQ-20208 as described in Step 4 and submit it to us with a copy of the notice issued.
- When you have corrected the violation, issue another notice in the same way you issued the original notice. [30 TAC Paragraph 290.122(b)(4)] Then, as described in Step 4, complete TCEQ-20208 and submit it to us with a copy of this notice.
If you have any questions about these instructions, e-mail us at email@example.com or call 512/239-4691 and ask to speak to a member of our PDW Drinking Water Quality Team.