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Notifying Customers of a Change to Chloramine Disinfectant

Use this sample wording to complete the required notices when your PWS changes distribution disinfectant from free chlorine to chloramine. Notices must be distributed to your retail customers, the community, and your wholesale customers at least 14 days before the change occurs.


If you plan to change over to using chloramines as the residual disinfectant in your public water system, you must first request and receive approval for an exception from the TCEQ. Once the exception has been approved, you must notify your customers, including wholesale customers, at least 14 days before you make the change. This information is important to anyone who is on dialysis.

Here is the language you must use to notify your customers:

  1. Use this PDF file or this Word document to complete the public notice.
  2. If you have customers whose primary language is Spanish, use this PDF file or this Word document to complete the public notice in Spanish, too.
  • Give this notice to your wholesale customers, too. They may have to change the type and amount of disinfectant they use in their own water systems. Remind your wholesale customers that they must also notify their own customers of this change.
  • Within 10 days of when you issue this notice, send a copy of the actual notice and the signed Certificate of Delivery of Public Notice to Customers (form TCEQ-20208) by mail to:
    Public Notice Coordinator, MC-155
    TCEQ
    PO Box 13087
    Austin TX 78711-3087

If you have any questions about completing or distributing this notice, contact our Public Drinking Water staff and mention that you need help from the Drinking Water Quality Team.