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Notifying Customers of a Change to Chloramine Disinfectant

Instructions and sample wording to complete required notices if your public water system changes its distribution disinfectant from free chlorine to chloramine. Who to send the notices to and when.

If you plan to change to using chloramines as the residual disinfectant in your public water system, you must first request and receive approval for an exception from the TCEQ. Once the exception has been approved, you must notify the community and your retail and wholesale customers at least 14 days before you make the change. This information is important to anyone who is on dialysis.

Remind your wholesale customers that they must also notify their own customers of this change. They may have to change the type and amount of disinfectant they use in their own water systems.

Here is the language you must use to complete the public notice:

Within 10 days of issuing this notice, send a copy of the actual notice and the signed Certificate of Delivery of Public Notice to Customers  Adobe Acrobat PDF Document (form TCEQ-20208) by mail to:

Public Notice Coordinator, MC-155
PO Box 13087
Austin TX 78711-3087

If you have any questions about completing or distributing this notice, contact our Public Drinking Water staff and mention that you need help from the Drinking Water Quality Team.