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Public Notice Language for Drinking Water Contaminants

Editable templates of language that public water systems must use to notify customers of violations of microbial, primary chemical, or surface water treatment standards for drinking water.


These templates contain the language that must be used whenever your community water system is required to notify its customers of violations of the microbial, chemical, or surface water treatment standards. Add system- and incident-specific phrases to produce the complete notice.

Featured Items

Public Notice: Making It Work for You
The presentation talks about the different types of Public Notices and what is required with each of them.

Certificate of Delivery of Public Notice to Customers for All Chemical Public Notice Types
Systems that are required to notify the public of a chemical violation must certify to the TCEQ with this document.

Certificate of Delivery of Public Notice to Customers for Total Coliform Rule Violations
Lookup table to determine what kind of certificate of delivery to submit for these violations. Links to templates for mandatory language and instructions for submitting certificate of delivery.

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Related Categories

Chemical Violations
Mandatory public notification language for chemical monitoring violations.

How to Notify Customers of a MCL or Microbial Monitoring Violation
Step-by-step instructions for notifying customers of acute MCL, non-acute MCL, routine, repeat, increased monitoring, and triggered source monitoring violations, or a fecal indicator-positive groundwater source sample. Page also includes links to templates for preparing Mandatory Language forms and Certificates of Delivery.

Public-Notice Templates for Surface Water Treatment Plants
Each item listed as a Topic below links to a template that can be used to produce the mandatory language for that particular type of public notice. Each template also links to step-by-step instructions for notifying PWS customers and certifying to us that notice has been issued.

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Topics Under this Category

Annual, Monitoring, and Reporting Violation Public Notice Requirements
Annual, monitoring, and reporting violation public notice requirements.

Public Notice for Repeat Monitoring Violation

Public Notice for a Routine Monitoring Violation

Public Notice for an Increased Monitoring Violation

Public Notice to Boil Water (in English)
Template for mandatory language for public notice to boil water because of known or suspected contamination of supply. Add incident- and system-specific information to obtain the complete notice. Links to step-by-step instructions for complying with public notice rules. Links to same template in Spanish.

Public Notice to Boil Water (in Spanish)
Template for mandatory language in Spanish for public notice to boil water because of known or suspected contamination of supply. Add incident- and system-specific information to obtain the complete notice. Links to step-by-step instructions for complying with public notice rules. Links to same template in English.

Public Notification Language When Converting to Chloramines (In English)
This is the mandatory public notification language that must be sent out to customers (retail and wholesale) at least 14 days prior to initially converting the distribution residual from free chlorine to chloramines.

Public Notification Language When Converting to Chloramines (In Spanish)
This is the Spanish version of the mandatory public notification language that must be sent out to customers (retail and wholesale) at least 14 days prior to initially converting the distribution residual from free chlorine to chloramines.

Public Notification for Bromate Violations
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

Public Notification for Chlorine Dioxide Violations
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

Public Notification for Chlorite Violations
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

Public Notification for Disinfectant Residual Violations
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

Public Notification for Failure to Submit a SWMOR
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

Public Notification for Microbial Inactivation Violations
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

Public Notification for Turbidity
Lookup table to determine what kind of notice to issue for these violations. Links to templates for mandatory language and instructions for issuing notice.

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