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You are here: Home / Licensing / OSSF / Filing a Complaint Related to an On-Site Sewage Facility

Filing a Complaint Related to an On-Site Sewage Facility

How to file a complaint related to an on-site sewage facility (septic system), how the complaint will be resolved, and what you can expect from the process.

How do I file a complaint against an installer?

Complaints against installers, whether they hold a license or not, must be filed with the local permitting authority. If the local authority does not resolve the complaint in a timely fashion, notify the permitting authority's supervising authority (county judge, county commissioner, mayor, aldermen, boards, etc.). If the complaint is still not resolved within a reasonable time, contact the appropriate TCEQ regional office.

If your complaint against the installer or designated representative involves theft, fraud, deceit or any other criminal activity, you will need to seek violations of the Exit the TCEQTexas Penal Code and obtain a court conviction in order for the commission to revoke or suspend a license. You may also need to pursue a civil suit (after the criminal suit) against the installer in order to seek recovery of any lost funds.

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How do I file a complaint against a designated representative?

Complaints against designated representatives need to be filed with the local permitting authority's supervising authority (county judge, county commissioner, mayor, aldermen, boards, water program manager, etc.). If the complaint is still not resolved within a reasonable time, contact the appropriate TCEQ regional office.

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How do I file a complaint against a local permitting authority?

Complaints against authorized agents may be filed with the TCEQ regional office nearest you, or with the OSSF program in Austin at 512/239-3799.

If your complaint is against the TCEQ regional office, contact the TCEQ regional office director, or the OSSF Program Liaison in the Field Operations Support Division at 512/239-1768.

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How do I file a complaint against a property owner who is operating a malfunctioning OSSF?

Complaints regarding malfunctioning OSSFs need to be filed with the local permitting authority. If the local permitting authority is not resolving the complaint in a timely fashion, notify the permitting authority's supervising authority (county judge, county commissioner, mayor, aldermen, boards, water program manager, etc.). If the complaint is still not resolved within a reasonable time, contact the appropriate TCEQ regional office.

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How will the complaint be resolved?

The local permitting authority must investigate the complaint to ensure it is valid.

When a complaint is found to be valid (based upon documented evidence), the investigator may:

  • attempt to get the situation resolved by allowing the individual time to correct the alleged violation.
  • file in a local Justice of the Peace Court, or
  • refer the complaint to the TCEQ for administrative penalties if:
    • a violation has been determined to have occurred by the local court, or
    • the violation warrants revocation or suspension of a license.

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What laws and rules govern OSSF complaints?

The links provided below will take you off the TCEQ Web server. These links are provided solely as a courtesy. Because the TCEQ has no control over the posting of material to these sites, the agency cannot take responsibility for their continued validity and maintenance.

Who can I call for more information?

The On-Site Sewage Facility Program Contacts can provide additional information.

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