Customer Service Inspector (CSI)
Customer Service Inspector Licensing Information and Requirements
Customer Service Inspection Licensing OverviewState Regulations:
A customer service inspection is an examination of the private water distribution facility for the purpose of providing or denying water service. The inspection is limited to the identification and prevention of cross-connections, potential contaminant hazards, and illegal lead materials. Customer service inspections are completed before providing continuous water service to new construction, on any existing service where there is reason to believe that cross-connections or other potential contaminant hazards exist, or after any material improvement, correction, or addition to private water distribution facilities.Back to Top
Customer Service Inspector Licensing Requirements
Education and Work Experience Requirements
- Education: High School diploma or General Equivalence Diploma
- Work Experience: two years of experience. Work experience must be in an approved areas which includes, but is not limited to:
- operation or maintenance of a public drinking water treatment or distribution system;
- performing activities requiring a master or journeyman plumbing license;
- conducting building or construction inspections; or
- performing duties related to this profession approved by the executive director.
Acceptable Work Experience Substitute
Applicants with a High School diploma or GED may substitute up to one year of experience with one year of college credit (32 semester hours) or 20 hours of approved training in addition to the required Customer Service Inspection training course.
Training Course (CSI approved training)
- Customer Service Inspection
Application and Examination
Complete a TCEQ application ($111) then pass the TCEQ exam. Visit the Exam Schedule and Registration webpage for details.
Customer Service Inspector License Exemptions
Plumbing inspectors and water supply protection specialists licensed by the State Board of Plumbing Examiners are exempt from these requirements.Back to Top
Continuing Education and Renewal Requirements
Continuing Education Requirements
Customer Service Inspector licenses require 16 hours of Continuing Education (CE) to be eligible for renewal. CE hours are given for successful completion of TCEQ approved training courses.
CE hours must be acquired prior to the expiration of the license and may be obtained any time during the validity of the license. Search the License Information webpage to view current CE hours earned.
Occupational licenses are valid for three years then must be renewed with the TCEQ. Renewal applicants must have completed the required CE requirements, submit a renewal application and criminal history attestation, and pay the renewal fee. Detailed information can be found on the renewal webpage.Back to Top