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Questions or Comments: PWSCCR@tceq.texas.gov

How to Complete Your Consumer Confidence Report

Instructions for you to prepare your CCR, due by July 1 of every year.

The document you create using the CCR Generator is not a complete report. It is your responsibility to make sure the one you send your customers is correct and consistent with the compliance data submitted to the TCEQ and contains all information required in the TCEQ publication Fees, Standards and Reporting Requirements for Public Water Systems. The CCR is due to your customers and TCEQ by July 1 of every year.

Instructional video on how to fill out your CCR.

Step One: To create your draft CCR, follow these steps:

1. Open the TCEQ CCR Generator
2. In the Enter or Select Water System field, type in your 7-digit Public Water System ID OR find your PWS Name in the drop-down menu.
3. In the Select CCR year field, select the appropriate year.
4. In the Select Report Format field, select from PDF, RTF or DOC (Microsoft Word). We suggest using DOC because most people have Microsoft Word on their computer.
5. Select Generate Report to download your draft CCR.
6. Select Save As to save the report to your computer or Open the document then Save As. The document may be "Read Only" so you will have to Save As it before making any edits.

Step Two: Follow checklist to complete the CCR:

Consumer Confidence Report Checklist

  • Contact Information- (fill in completely)
  • Water Source Information (please enter your information)
  • Spanish Statement- (add phone number)
  • Required Health Language (if using CCR Generator this will automatically generate)
  • Check for Fluoride health language if SMCL is exceeded (If using CCR Generator this will automatically generate)
  • Contaminants Table (if using CCR Generator this will automatically generate)
  • Disinfectant Residual Table (must be filled in completely from your DLQOR/SWMOR information)
  • Total Coliform Rule (if using CCR Generator this will automatically generate)
  • Violations (if using CCR Generator this will automatically generate)
  • If your system purchases water, include provider’s regulated contaminant table which should be received by April 1

Step Three: How to distribute your CCR:

Every community public water system (PWS) is required to create and distribute a CCR that includes information about drinking water. Deliver the CCR to customers by July 1 of every year, 30 TAC 290.274(a). Your delivery method(s) depends on the population you serve. To check, please visit Texas Drinking Water Watch and search for your system. If you have questions about how the population was established contact the TCEQ Regional Office.

Since January 2013, the TCEQ allows water systems to electronically direct deliver their CCR to customers per EPA guidance. This EPA interpretive memorandum SDWA – Consumer Confidence Report Rule Delivery Options , clarifies the requirements of the Rule associated with the delivery of the CCR.


For communities serving 500 or fewer people:

  • Provide notice at least once per year by July 1 to your customers by mail, door-to-door delivery, or by posting in an appropriate location that the report is available upon request
  • Make a good faith effort to reach consumers who do not receive water bills such as apartment complexes, businesses, community centers, schools, etc.
  • Make your CCR available upon request.


For communities serving over 500 people:

  • Directly deliver a copy of the CCR to each bill paying customer
  • Make a good faith effort to reach consumers who do not receive water bills such as apartment complexes, businesses, community centers, schools, etc.
  • Make your CCR available upon request.


If you are a community PWS that serves 100,000 or more people, in addition to the requirements above, you must post the current years CCR to a publicly accessible site on the Internet.

Step Four: Completing your certificate of delivery:

When submitting your CCR to TCEQ, you must also fill out a certificate of delivery (COD). Be sure to sign and date it correctly, fill out information about your water system, and fill out the delivery methods used. The form you use is dependent on the population your water system serves.

COD- Certificate of Delivery Checklist

  • Calendar Year
  • PWS Name and PWS ID
  • Date Distributed to Customers
  • Name, Title, Contact, Signature, and Date
  • Direct Delivery Method Checked (If posted online must include Direct URL)
  • Good Faith Delivery Method Checked
  • If PWS is more than 100,000 must post online

Step Five: Submitting the CCR and COD to TCEQ:

All systems are required to mail by July 1 the certificate if delivery and the complete and accurate consumer confidence report to:

If sending by certified mail:
TCEQ
DWSF, MC-155, Attn: CCR,
12100 Park 35 Circle
Austin, TX 78753

If sending by regular mail:
TCEQ
DWSF, MC-155, Attn: CCR,
PO Box 13087
Austin, TX 78711-3087

If you have questions concerning the CCR, please email PWSCCR@tceq.texas.gov or call the Drinking Water Technical Review Team at 512-239-4691. When you contact TCEQ please make sure that you reference the PWS Name and ID number.