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Potential Impacts to TCEQ Customer Service Due to COVID-19

While TCEQ is taking steps to minimize the impact of Coronavirus Disease 2019 on both our staff and our customers, customer service or normal communication to parties outside of the agency could be affected. This webpage will highlight impacts you may encounter, and will be updated as they are known.

TCEQ Building Closures

Beginning Monday, March 23, all TCEQ buildings—both Austin and our regional offices—will be closed to the general public and open to staff-only on a limited basis. TCEQ is still open and operating to fulfill day-to-day responsibilities (see Staff Availability below).

Staff Availability

To safeguard our employees and yet maintain services, the agency is staffing a skeleton crew and has instituted teleworking through Monday, May 4 for those functions that can be performed at home. Please use regular lines of communication with our employees, but be aware that you may be directed to others or experience more wait time than usual for non-emergencies.

See our list of program email boxes and our telephone directory.

Requests for Records

NOTICE: As part of the unprecedented response to Coronavirus in Texas, and in light of the governor’s recent disaster declaration, TCEQ is operating remotely and with minimal staff in the office. This will impact our staff’s ability to access records. Responses to requests for public information may be delayed until the agency resumes normal operations. Please continue to check our website for updates as the situation develops.

Please visit the Texas Attorney General’s Open Government webpage Update: Calculation of Business Days and COVID-19Exit the TCEQ for more information.

Annual Financial Assurance Inflation Updates

Many facility owners and operators have financial assurance updates due to TCEQ by March 30, especially those using the financial test and corporate guarantees whose fiscal year ends Dec. 31. Due to COVID-19 and reduced staff in the workplace, TCEQ will be exercising enforcement discretion regarding annual financial assurance inflation adjustments as follows:

    • Financial assurance inflation updates for any mechanism—including financial test/corporate guarantees—due on or before April 30 may be submitted by May 15.

Please note that these delay authorizations do NOT extend to financial assurance mechanisms provided to replace mechanisms for which cancellation notices have been provided by the mechanism providers (usually banks issuing letters of credit or surety companies issuing surety bonds). TCEQ intends to act in a timely manner to protect its financial assurance position in response to cancellation notices absent notice from the mechanism provider rescinding their cancellation notice.

Please email the agency’s Financial Assurance Unit at revenue@tceq.texas.gov with any questions.

Public Meetings and Hearings on Permitting Cases

Any cancellation notices for public meetings and hearings can be found on our calendar of upcoming public meetings, notice and comment hearings, informal public hearings, and contested case hearings on permitting applications.

Submitting Filings and Comments to the Chief Clerk

Under COVID-19 state directives to protect public health, the OCC is NOT accepting hand deliveries. Alternatives to hand delivery:

You can submit filings and comments online thru eFiling or eComments.

Mail, Email, or Fax:

  • Mail: Office of the Chief Clerk, MC 105, TCEQ, PO Box 13087, Austin, TX 78711-3087
  • E-mail: chiefclk@tceq.texas.gov
  • Fax: 512-239-3311
  • Remember to include your contact information (mailing address and phone number).
  • For filings: Always include a TCEQ docket number when you mail, email, or fax filings.
  • For comments: Always include a TCEQ permit number when you mail, email, or fax comments on a pending permit application.

Questions: Call 512-239-3300 to leave a voicemail. Voicemail and email will be monitored throughout the day.

TERP Grant Documents

TCEQ will be accepting grant documents from applicants or existing grantees under the Texas Emissions Reduction Plan (TERP) by email terp@tceq.texas.gov, fax 512-239-6161, or regular mail. TCEQ will still require that grant documents submitted by email or fax be signed by the appropriate party. Grant documents include, but are not limited to, applications, contracts, requests for reimbursement, disposition verification requests, and usage reports.

Staff remain available to answer questions regarding the status of TERP grant programs, applications, and existing grant projects at terp@tceq.texas.gov.