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How to Issue a Boil Water Notice to Customers of a Noncommunity PWS

Step-by-step instructions for notifying customers to boil water. Links to templates for preparing mandatory language as well as to related forms.

These instructions apply to you if you own or operate a noncommunity public water system—for example, the water system at a camp, prison, school, or similar facility. When necessary to tell your customers to boil water before using it for drinking, food preparation, or washing, you must:

  1. Notify customers within 24 hours. [Title 30 Texas Administrative Code (30 TAC) Subparagraph 290.46(q)(1)]
  2. Using the appropriate mandatory language, prepare a boil water notice in English and, if necessary, Spanish [30 TAC Subsection 290.47(e)].
  3. Issue the notice in at least one of these ways:
    • by hand delivery
      –or–
    • by continuously posting the notice in conspicuous places within the area served by your PWS until we tell you that you may take it down
  4. Within 10 days of when you issue this or any other notice mentioned in these steps, send a copy of the actual notice and the signed Certificate of Delivery of Public Notice to Customers to us by mail at:
    TCEQ
    Drinking Water Quality Team Public Notice Coordinator MC-155
    PO Box 13087
    Austin TX 78711-3087
    or by fax to 512/239-3666 [30 TAC Subparagraph 290.46(q)(1)].
  5. If you hand-delivered the initial notice, then, for as long as the violation or situation exists, hand-deliver a follow-up notice every three months. [30 TAC Paragraph 290.122(a)(3)(C)] After each follow-up notice, complete Certificate of Delivery of Public Notice to Customers as described in Step 4 and submit it to us with a copy of the notice issued.
  6. When it is no longer necessary for your customers to boil water, issue another notice in the same way you issued the original notice. [30 TAC Subparagraph 290.46(q)(1)] Then, as described in Step 4, complete Certificate of Delivery of Public Notice to Customers and submit it to us with a copy of this notice.

If you have any questions about these instructions, e-mail us at pdws@tceq.texas.gov or call 512/239-4691 and ask to speak with a “coliform” or “Bac-T” expert in our Public Drinking Water Section.