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Make a Complaint About a Landscape Irrigator

How to file a complaint and what to expect. Information about the rules governing landscape irrigation.

How do I file a complaint?

The TCEQ Landscape Irrigation Program accepts complaints over the phone and in writing. We encourage you to submit a written complaint so that you can include supporting documentation with it. To file a complaint, follow these steps:

  1. Complete a complaint form. You may print the complaint form now or request one by calling 512-239-LAWN. Be sure to describe your complaint in detail.
  2. Attach copies of supporting documentation such as contracts, invoices, correspondence, canceled checks, and pictures. Do not send originals. Make sure copies are legible.
  3. Mail the form and supporting documentation to: TCEQ, Landscape Irrigation Program, MC-235, P.O. Box 13087, Austin, TX 78711-3087.

We will notify you each quarter about the status of your complaint.

How will the complaint be resolved?

The complaint will be investigated to make sure it is valid and within the TCEQ’s jurisdiction.

When a complaint is found to be valid, the investigator may: