Make a Complaint About a Landscape Irrigator

How do I file a complaint?

The TCEQ Landscape Irrigation Program accepts complaints over the phone and in writing. We encourage you to submit a written complaint so that you can include supporting documentation with it. To file a complaint, follow these steps:

1. Complete a complaint form. You may print the complaint form now or request one by calling 512-239-LAWN. Be sure to describe your complaint in detail.
2. Attach copies of supporting documentation such as contracts, invoices, correspondence, canceled checks, and pictures. Do not send originals. Make sure copies are legible.
3. Mail the form and supporting documentation to: TCEQ, Landscape Irrigation Program, MC-235, P.O. Box 13087, Austin, TX 78711-3087.

We will notify you each quarter about the status of your complaint.

How will the complaint be resolved?

The complaint will be investigated to make sure it is valid and within the TCEQ’s jurisdiction.

When a complaint is found to be valid, the investigator may:

• facilitate an agreement between you and the license holder that allows the license holder time to correct the alleged violation or
• forward the complaint to the enforcement division, which may result in:
  • assessment of administrative penalties, and/or
  • suspension or revocation of a license.

  Will the TCEQ get my money back for me?

  No, the TCEQ has no authority to recover any funds you lose because of the negligence of a license holder. You may have to use other legal avenues to recover your money.

  What laws and rules regulate landscape irrigation?

  • Texas Occupation Code, Chapter 1903
  • Title 30, Texas Administrative Code, Chapter 344
  • Title 30, Texas Administrative Code, Chapter 30
  • Texas Water Code, Chapter 37
  • Municipalities and water districts may have rules that regulate landscape irrigation.

  Who can I contact for more information?

  You can reach TCEQ staff at 512-239-LAWN or at Install@tceq.texas.gov.