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Customer Service Inspector (CSI)

Information about obtaining a license to inspect for cross connections in water systems.

Customer Service Inspector Licensing Information and Requirements

Customer Service Inspection Licensing Overview

State Regulations:

A customer service inspection is an examination of the private water distribution facility for the purpose of providing or denying water service. The inspection is limited to the identification and prevention of cross-connections, potential contaminant hazards, and illegal lead materials. Customer service inspections are completed before providing continuous water service to new construction, on any existing service where there is reason to believe that cross-connections or other potential contaminant hazards exist, or after any material improvement, correction, or addition to private water distribution facilities.

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Customer Service Inspector Licensing Requirements

Education and Work Experience Requirements

  • Education: High School diploma or General Equivalence Diploma
  • Work Experience: two years of experience. Work experience must be in an approved areas which includes, but is not limited to:
    • operation or maintenance of a public drinking water treatment or distribution system;
    • performing activities requiring a master or journeyman plumbing license;
    • conducting building or construction inspections; or
    • performing duties related to this profession approved by the executive director.
    Acceptable Work Experience Substitute

    Applicants with a High School diploma or GED may substitute up to one year of experience with one year of college credit (32 semester hours) or 20 hours of approved training in addition to the required Customer Service Inspection training course.

Training Course (CSI approved training)

  • Customer Service Inspection

Application and Examination

Complete a TCEQ application ($111) then pass the TCEQ exam. Visit the Exam Schedule and Registration webpage for details.

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Customer Service Inspector License Exemptions

Plumbing inspectors and water supply protection specialists licensed by the State Board of Plumbing Examiners are exempt from these requirements.

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Continuing Education and Renewal Requirements

Continuing Education Requirements

Customer Service Inspector licenses require 16 hours of Continuing Education (CE) to be eligible for renewal. CE hours are given for successful completion of TCEQ approved training courses.

CE hours must be acquired prior to the expiration of the license and may be obtained any time during the validity of the license. Search the License Information webpage to view current CE hours earned.

Renewal Requirements

Occupational licenses are valid for three years then must be renewed with the TCEQ. Renewal applicants must have completed the required CE requirements, submit a renewal application and criminal history attestation, and pay the renewal fee. Detailed information can be found on the renewal webpage.

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