Contact Public Drinking Water Staff
Contact staff about treatment of drinking water, plans and specifications, public notices, source water protection, and the operation of public water systems.
Water Supply Division staff can answer questions about:
- Boil water notices and public notices,
- Updating ownership and contact information for public water systems,
- Operating a public water system,
- Plans for drinking water facilities (wells, treatment plants, pressure tanks, storage tanks),
- Water districts,
- Drinking water violations for maximum contaminant level, treatment techniques, and monitoring and reporting,
- Consumer confidence report also called the water quality report,
- Free financial, managerial, and technical assistance,
- Labs that can analyze your microbial , lead and copper , and water quality parameter samples ,
- Sampling requirements and frequency for chemical, microbial, lead and copper, and water quality parameters,
- Cybersecurity and preparing for a natural disaster,
- Emergency Preparedness Plans,
- Texas Optimization Program, and
- Cross-Connection Control and Backflow Prevention.
When you contact Water Supply Division staff, please have your 7-digit PWS ID, PWS name, and the reason for your correspondence. If you have received a letter please have it with you.
- Email: pdws@tceq.texas.gov.
- Call: 512-239-4691 answered 8am to 5pm Monday-Friday, except for state holidays.
Drinking Water Emergencies
- Your TCEQ regional office
- After hours 1-888-777-3186
Water Supply Division Phone Numbers and Email Boxes
|
Programs |
Email Box |
Phone Number |
|
Lead and Copper Rule |
512-239-1061 |
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|
Disinfection Byproducts, DLQORs and Chlorine Conversions |
512-239-1062 |
|
|
Revise Total Coliform Rule and Groundwater Rule |
512-239-1063 |
|
|
Chemical Sampling and Surface Water Treatment Rule |
512-239-1064 |
|
|
Engineering Plans and specifications |
512-239-1067 |
|
|
Exceptions, Contact Time Studies and Corrosion Control Studies |
512-239-1068 |
|
|
Public Notice, Boil Water Notice and Lead Related Notices |
512-239-1069 |
|
|
Inventory |
512-239-1071 |
|
|
Fees |
512-239-1072 |
|
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Consumer Confidence Reports |
512-239-1074 |
|
|
Cross Connection Control and Backflow Prevention |
512-239-1075 |
|
|
Financial Managerial and Technical, Temporary Managers and Receivers |
512-239-1076 |
|
|
Emergency Preparedness Plans, Drought and Other Emergencies |
512-239-1077 |
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Water Districts |
512-239-1078 |
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|
Water Supply Division Reception |
512-239-1079 |