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Occupational Licenses: Customer Service Inspector (CSI)

Information about obtaining a license to inspect for cross connections in water systems.

Customer Service Inspector Licensing Information and Requirements

View all Occupational Licensing and Registration Information and Requirements

Licensing Overview

State Regulations:

A customer service inspection is an examination of the private water distribution facility for the purpose of providing or denying water service. The inspection is limited to the identification and prevention of cross-connections, potential contaminant hazards, and illegal lead materials. Customer service inspections are completed before providing continuous water service to new construction, on any existing service where there is reason to believe that cross-connections or other potential contaminant hazards exist, or after any material improvement, correction, or addition to private water distribution facilities.

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Licensing Requirements

Education and Work Experience Requirements

  • Education: High School diploma or General Equivalence Diploma
  • Work Experience: two years of experience. Work experience must be in an approved area which includes, but is not limited to:
    • operation or maintenance of a public drinking water treatment or distribution system.
    • performing activities requiring a master or journeyman plumbing license.
    • conducting building or construction inspections; or
    • performing duties related to this profession approved by the Executive Director.

    Acceptable Work Experience Substitute

    Applicants with a High School diploma or GED may substitute up to one year of experience either with one year of college credit (32 semester hours) or 20 additional hours of approved CSI or Water training.

Training Course

CSI approved training

  • Customer Service Inspections (10- or 16-hour course)

Application and Examination

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License Exemptions

Visit 30 TAC §30. 95 for a listing of all exemptions.

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Renewal Requirements

Occupational licenses and registrations are valid for three years. Renewal applicants must complete the Continuing Education (CE) requirements, submit a renewal application and criminal history attestation, and pay the renewal fee. Detailed information can be found on the renewal webpage.

The CSI license requires 16 hours of Continuing Education (CE) to be eligible for renewal. CE hours are given for successful completion of TCEQ-approved training courses.

CE hours must be acquired prior to the expiration of the license and may be obtained any time during the active cycle of the license. Search the License Information webpage to view current CE hours earned.

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